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Intake Coordinator 

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REPORTING RELATIONSHIPS: Director of Operations + HR 


LOCATION: HYBRID: Work from home/remote work with two in-person work days; must live in the greater Austin area by date of hire 


POSITION TYPE: Full-time exempt 


SALARY: $65,000/year 


BENEFITS: Unlimited PTO, paid holidays, flexible family-friendly schedule, medical, dental, vision, life insurance, professional development opportunities, four day work week 


START DATE: Estimated February 2024 


ABOUT MAMA SANA VIBRANT WOMAN (MSVW) 
MSVW is a woman of color led nonprofit cooperative and sisterhood of 8 full time staff and 12 contractors dedicated to disrupting capitalism, white supremacy, patriarchy and institutional abuse through shared leadership and focus on whole-woman wellness. We work as community members, birth companions and organizers to expand the capacity of cooperative, collective and community based projects through education, training and companionship. 
Our programming ranges address the full spectrum of reproductive care with an emphasis on the relevance for Black women, mental health & wellness and a network of holistic support services. 
The MSVW collective is currently composed of staff members, birth companions who assist families with prenatal and postpartum care, volunteers, interns and an active Board of Directors. We began our community work in 2009 as Mamas of Color Rising and transitioned to nonprofit status in 2016. In 2023, we transitioned to a worker led cooperative model. 


We are committed to supporting each other as a collective with shared power and autonomy within the organization. Mama Sana Vibrant Woman is more than a job; it is a project that we are passionate about, a support system, and a space to enact and build our lifestyle, politics and our vision for the world and the movements we want to see. 

MISSION 
Envisioning a just and loving world where all parents receive attentive, quality, loving care, Mama Sana Vibrant Woman (MSVW)’s mission is to improve pregnancy and birth outcomes for communities of color in Central Texas by providing education and support services. Established in 2012, MSVW provides culturally appropriate, quality prenatal and postnatal care to people of color through prenatal and postpartum groups, one-on-one support, childbirth preparation workshops, wellness clinics, and a birth companion (doula) program. These programs provide care to the most vulnerable in our community while also training the next generation of birth workers of color in Texas. 
We are hiring new staff 


We are looking to hire a full time Intake Coordinator. It is of utmost importance we hire individuals interested in working in collaboration under a shared leadership model. We are looking for a leader that is excited about committing to and growing with MSVW for years to come. We are strongly invested in equipping staff with the necessary skills to make decisions within their role that uphold holistic reproductive justice and creating new ways of being outside of capitalism, homophobic, racist (particularly anti-Black) and patriarchal systems. 
Due to the nature of our work, this role may work occasional evening and weekend hours. 


This is who we are looking for 
We are looking for people who have an unwavering commitment to social justice. We want people who are excited about the prospect of working with organizations to help them transform and grow, who feel passionately about building leader-full movements, and who feel energized and confident engaging the community. We want people who have a passion for reproductive justice and energy to build up this area of expertise. 
We all are currently engaged in political work outside of our work at Mama Sana Vibrant Woman that helps to inform, grow, and challenge MSVW as an organization. We want to bring on people who are similarly engaged in their communities and movements. 


POSITION SUMMARY 
As the Intake Coordinator, you will be the first point of contact for participants and community members interested in learning more about our programs and services. You will be responsible for registering community members for our programming, completing a needs assessment with each person, communicating with the team about the needs of participants, working daily with our database to ensure we have accurate participant data, sharing resources with participants, and maintaining our community resource directory. 
ESSENTIAL RESPONSIBILITIES 

  • Intake Coordination | approximately (90%) 

  • Streamline the MSVW intake process to register participants for various program offerings; to include prenatal/postpartum groups, special events, educational workshops and resource referrals. 

  • Enter MSVW participant data and information into database platforms; to include Apricot, Google sheets and other forms as needed. 

  • Follow client assessment and data reporting procedures in accordance with our grant requirements 

  • Provide feedback about your assessment of the intake process and what improvements are needed to ensure the participants’ experience is centered. 

  • Communicate with potential participants daily to determine their needs and assess which MSVW service they could benefit from. 

  • Coordinate referrals with community partners for participants that need support that we do not provide. 

  • Monitors cases by verifying clients' attendance; observing and evaluating needs and responses; connecting participants to services internally and externally as needed” or “Record client/participant information, complete accurately all necessary forms and record in Apricot data reporting system 
     

Community Events | approximately (5%) 

  • Support with registration for organizational and outreach events, which may require work in the evenings and/or weekends.

  • Attend community and organizational events monthly and ensure the participants are welcomed. 

  • Ensure registration information is complete for enrollment. 

  • Update attendance lists for facilitators of the participants enrolled in their groups. ● Oversee and track program enrollment from community event registrations. Other Duties | approximately (5%) 

  • Participate in weekly in-person team meetings. 

  • Participate in 1:1 support meetings with your supervisor. 

  • Support with translation of documents in Spanish. 

  • Collaborate with the Data Coordinator to ensure accurate data collection and reporting through the intake and assessment. 

  • Provide intake data to the Data Coordinator for reporting, as needed. 


QUALIFICATIONS 
Essential: 

  • MSVW is currently using a hybrid working model. Applicants must be able to attend in person meetings weekly. 

  • Excellent written, verbal, and interpersonal communication skills, including the ability to communicate effectively via email and phone. 

  • Proficient in speaking and writing in English and Spanish. 

  • Excellent time management skills and ability to prioritize multiple tasks effectively. ● Experience within the birth justice movement, reproductive justice movement, and/ or social justice movement. 

  • Strong commitment to Mama Sana Vibrant Woman’s mission and values, including a passion for equity and building an inclusive and antiracist organization. 

  • Availability to work on some evenings and weekends. 


Strongly preferred: 

  • At least 1 year of previous experience supporting an organization with client navigation.

  • Strong interpersonal and community building skills. 

  • Comfortable working across cultures, languages, and differences, including experience and comfort working with people of color, immigrants, English language learners, and gender expansive people. 

  • Ability to work independently and collaboratively, on multiple projects. 


Preferred: 

  • Experience working in the birth justice and reproductive justice movement.

  • Experience working Slack, Asana, Apricot, and Google drive 

  • Comfortable learning and working with new technology 

  • Previous experience working within a collective or workers cooperative. 


HOW TO APPLY: 
Please email a resume, three professional references, and a cover letter that describes why you feel you are a strong candidate for this position to info@msvwatx.org. Applications will be accepted and reviewed on a rolling basis until the position has been filled. Please, no phone calls. 


MSVW strongly encourages Black, Indigenous, and people of color, individuals who are lesbian, gay, bisexual, transgender, and/or queer, and individuals impacted by the legal system to apply. The majority of MSVW collective members are women of color. 

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