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Application Deadline Sept 17th,2026

Position: Intake Coordinator


POSITION: Intake Coordinator 

 

REPORTS TO: Director of Community Resources

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LOCATION:  HYBRID: Work from home/remote work with two in-person work days at the office; must live in the greater Austin area by date of hire

 

POSITION TYPE: Full-time, exempt

 

SALARY: $71,662.50/year 

 

BENEFITS: Unlimited PTO, paid holidays, flexible, family-friendly schedule, medical, dental, vision, life insurance, and professional development opportunities.  

 

START DATE: ASAP

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APPLICATION DEADLINE: Applications will be accepted on a rolling basis

 

ABOUT MAMA SANA VIBRANT WOMAN

MSVW is a woman of color led nonprofit cooperative and sisterhood of 9  staff and 12 contractors dedicated to disrupting capitalism, white supremacy, patriarchy and institutional abuse through shared leadership and focus on whole-woman wellness. We work as community members, birth companions and organizers to expand the capacity of cooperative, collective and community based projects through education, training and companionship. 

 

Our programming ranges address the full spectrum of reproductive care with an emphasis on the relevance for Black women, mental health & wellness and a network of holistic support services. 

 

The MSVW collective is currently composed of staff members, birth companions who assist families with prenatal and postpartum care, volunteers, interns and an active Board of Directors. We began our community work in 2009 as Mamas of Color Rising and transitioned to nonprofit status in 2016. 

 

We are committed to supporting each other as a collective with shared power and autonomy within the organization as evidenced by a shared leadership approach to executive leadership.. Mama Sana Vibrant Woman is more than a job; it is a project that we are passionate about, a support system, and a space to enact and build our lifestyle, politics and our vision for the world and the movements we want to see. 

 

MISSION 

We are caregivers of color, some of us identify as mothers, sisters, and people disrupting capitalism, white supremacy, patriarchy and institutional abuse. Our organization is built upon a shared leadership model and focuses on whole-body wellness from a reproductive justice lens. 

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Our goal is to improve pregnancy and birth outcomes for communities of color in Central Texas by providing culturally congruent education and support using the midwifery model of care. 

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VISION 

At the heart of our endeavor beats the unwavering commitment of Black, Brown and Latinx mothers and birthing people, united in their quest to redefine the narrative of pregnancy and childbirth within communities of color. We stand as a beacon of hope, forging pathways toward improved outcomes and empowered futures. Through tailored education and unwavering support, we champion the journey of expecting families in Austin and across Travis County, nurturing vibrant beginnings and resilient legacies. 

 

ESSENTIAL RESPONSIBILITIES​

Intake Process Management

  • Streamline and conduct the MSVW intake process to register participants for all program offerings (prenatal/postpartum groups, doula program, direct assistance, special events, educational workshops, and resource referrals)

  • Support participants in completing applications/enrollment by gathering necessary documents and ensuring completeness

  • Lead improvements to the intake process using a shared decision-making approach; provide feedback and recommendations to ensure a participant-centered experience

  • Monitor case progress by verifying attendance, evaluating evolving needs, and connecting participants to internal and external resources as needed

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Participant Communication & Support

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  • Communicate daily with potential and current participants using a trauma-informed approach to assess needs and identify appropriate MSVW services

  • Coordinate referrals with community partners for services MSVW does not provide

  • Liaise with MSVW staff and partner organizations to ensure participants are supported through our services

  • Deliver resources to participants as needed to ensure access to services and support

  • Provide bilingual support (English/Spanish) throughout the intake and application process

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Data Management & Documentation

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  • Enter and maintain participant data in Apricot, Google Sheets, and other required platforms

  • Complete all necessary assessment forms and documentation according to grant requirements and data reporting procedures

  • Provide intake data to the Data Coordinator for reporting and collaborate to ensure accurate collection

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Community Engagement

  • Support registration and outreach at organizational events (including evenings/weekends as needed)

  • Track and oversee program enrollment from community event registrations

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Operational Requirements

  • Work in-office at least 2 days/week to provide in-person participant support

  • Attend in-person team meetings and 1:1 supervision meetings

  • Support translation of documents and materials in Spanish as needed

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QUALIFICATIONS

Essential:

  • MSVW is currently using a hybrid working model. Applicants must be able to attend in person duties and meetings weekly. 

  • Excellent written, verbal, and interpersonal communication skills, including the ability to communicate effectively via email and phone.

  • Proficiency in understanding, speaking, and writing in English and Spanish.

  • Excellent organizational, time management skills, and ability to prioritize multiple tasks effectively.

  • Strong commitment to Mama Sana Vibrant Woman’s mission and values, including a passion for equity and building an inclusive and antiracist organization.

  • Availability to work on evenings and weekends.

  • Ability to create a warm, welcoming environment where participants feel comfortable, respected, heard, and cared for. 

  • Ability to approach interactions with empathy, patience, and kindness, maintaining a personable presence across interactions.

  • At least 1 year of previous experience supporting an organization with client intake.

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Strongly preferred:

  • Experience within the birth justice movement, reproductive justice movement, and/ or social justice movement.

  • Strong interpersonal and community building skills.

  • Comfortable working across cultures, languages, and differences, including experience and comfort working with people of color, immigrants, English language learners, and gender expansive people.

  • Ability to work independently and collaboratively, on multiple projects.

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Preferred: 

  • Community Health Worker certification

  • Experience working Slack, Asana, Apricot, and Google drive

  • Comfortable learning and working with new technology

  • Previous experience working within a collective or workers cooperative.

 

HOW TO APPLY:

Please email a resume, three professional references, and a cover letter that describes why you feel you are a strong candidate for this position to info@msvwatx.org.  Applications will be accepted and reviewed on a rolling basis until the position has been filled. Please, no phone calls. 

 

MSVW strongly encourages Black, Indigenous, and people of color, individuals who are lesbian, gay, bisexual, transgender, and/or queer, and individuals impacted by the legal system to apply. The majority of MSVW collective members are women of color.

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